Tips for success:
- Offer to recycle old device, T-Mobile is helping to reduce customer’s carbon footprint.
- Bundle trade-ins with all upgrades/transactions.
- While upgrading, evaluate old device, if there is a trade-in value share the good news as “further discounting”
- From the RTPOS landing page, click Transactions:
- Input customer information:
- Select MDN for text verification.
- Alternate verification questions if texting is not possible.
- Assurant Offers.
- Click Sell new device.
- Input customer ID information
- Input device to upgrade/change
- Trade-In “YES”
- Select device to be traded (Generic option available, if not listed)
- Answer device condition questions.
- Trade-In valuedisplayed.
- Only a data collection page, pick any one of them.
- Email acceptance agreement to customer.