Resources

Handset Vendors, Suppliers, Feature Partners

CSAT Customer Experience Survey Information
CSAT = First question asked on the surveys, will be measured on the ELB ranker for each store "How satisfied are you with the assistance you received ...
Mon, 8 Apr, 2024 at 10:26 AM
Feature Bundles - Assurant, McAfee, Scam Shield
Assurant https://fastclaim.com/metro File/Track a claim or find a deductible through Assurant Product Knowledge Certification Course https://cts.assurant....
Wed, 16 Feb, 2022 at 11:11 AM
Handset Vendor Insider Information Sign ups
OnePlus OnePlus Insider: Get up to date with all of the most recent happenings and insider info about OnePlus! OneUp+ Registration video link: https://vi...
Thu, 23 May, 2024 at 10:24 AM
Assurant Portal Access - Everything you need to know to prepare you!
 We will need to be prepared and knowledgeable on warranty exchanges so we can continue to offer a great customer experience.   Please go to https://port...
Wed, 29 Mar, 2023 at 10:37 AM
7 Days of PHP Certificaton Training
Here is MORE EXCITING NEWS, introducing the 7 Days of PHP for your viewing pleasure.   We have created seven phenomenal videos detailing Premium Handset ...
Mon, 14 Nov, 2022 at 2:17 PM
PORT In Competitor Information
If you see something incorrect or that needs updating, please let us know.
Mon, 6 Mar, 2023 at 12:42 PM
SmartPay Process and Updates- 18 Month Upgrade Recording
SmartPay offer for our Loyal Upgrading customers has been extended. Select customers will qualify for $0 fee lease offer on select devices.  Remember: S...
Thu, 10 Aug, 2023 at 12:41 PM
HSI - Home Internet Updates (w/Lite)
  Key points: Dealer employees must check eligibility with every customer to see if they are eligible for Unlimited OR Lite Plans (customers will not q...
Thu, 14 Jul, 2022 at 4:30 PM